Service Quality in Higher Education: The Experience of Overseas Students

The environment in which Higher education institutions operate is becoming more open to the increasing international influence and competition and leads to increasing opportunities for international studies. The quality of the academic staff and study programmes are the most important factors in creating value for the student. Higher education quality improvement and development have been structured within economics, culture and quality dimensions into three levels – individual, institutional and state.

The higher education of students has become increasingly internationalised, with an ever growing proportion of students originating from overseas. There is a burgeoning need for universities to understand what student value in their university experience. The institution concerned has a particular reputation in tourism and hospitality and a significant proportion of the respondents were studying subjects. Higher education institutions are becoming more aware of the effects of globalization and of the fact that the need for international work experience, as well as partially or fully acquired education abroad, is increasing. The factors influencing international students decision regarding the country and Higher education institutions and to evaluate students’ learning experience and satisfaction with their choice to develop suggestions for the improvement of different dimensions related to the quality and export of higher education